- Serving our community
for over 18 years
**Update**
Our clinic is open for all general dental treatments.
The safety of our patients, staff and their families is of utmost importance to us.
We do ask that you don’t attend the clinic if you are experiencing any cold or flu like symptoms.
If you are unsure whether you should attend the clinic, please contact one of our reception team and we can help guide you.
We are open for all general dental treatments
We are available for all appointments including check up and cleans. COVID screening will continue for all patients and staff.
It is very important not to neglect your dental health > We look forward to seeing you at your next appointment.
Screening COVID-19
We will be screening all patients for COVID-19 and other illnesses. We do ask that you don’t attend the clinic if you are experiencing any cold or flu like symptoms.
We can organise a no charge Tele-consultation for you and help get you out of pain.
In the effort to protect our staff and patients, please inform us of any symptoms (no matter how minor) prior to arriving at the clinic for an appointment).
Our dedicated team are here to make your dental visit Covid-Safe.
Infection control
As an accredited practice, we maintain the highest levels of infection control and hand hygiene at all times. In addition, we have also implemented steps to ensure we comply with social distancing guidelines and provide extra hand hygiene conveniences for all patients.
IMPORTANT INFORMATION FOR OUR PATIENTS - KEEPING YOU SAFE
A COVID-19 update from Dr Alex Maer
The team and I are taking all necessary precautions to keep your dental visits safe. We are still able to treat patients who require urgent and emergency treatment.
We take the safety of our patients and team very seriously and as such,
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Where it is possible, we recommend attending your appointment alone.
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Please don’t attend the clinic if you have any cold or flu like symptoms.
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We ask that you do not wait in walkways inside of the clinic.
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Please ensure that you use the hand sanitizer upon arrival and post treatment and, please wear your masks in the waiting room of the clinic. If you need a mask, please let us know and we will be happy to provide you with one.
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We appreciate your understanding and patience while we do a health screening with you upon arrival.
As always, patients who need urgent and emergency treatment will always be treated on the day. please make sure you let our reception staff know if you are in need of urgent treatment.
Dr Alex and the whole team at DentalCare Carnegie are thinking of you all and will continue to provide care to the community to the best of our ability.
Frequently Asked Questions
DentalCare Carnegie, dental practitioners are using the highest infection control standards. The safety of our patients and teams is top priority.
Dentists are now at ‘Level 1’ restrictions; This means we are now able to treat patients for all regular dental procedures. We will continue to screen all patients to ensure we treat patient who do not meet epidemiological or clinical risk factors for COVID-19 infection transmission.
Yes, we continue our commitment for same day emergency treatment. Our dedicated team will continue to go out of our way to treat patients to the highest standards and ensure no one is left in pain. If you’re not sure whether you have a dental emergency it’s best to Call DentalCare Carnegie on (03) 9571 6667
A dental emergency is a situation that requires immediate treatment. It may involve conditions that cause severe pain, infection or directly affect your health. This can include:
- Severe dental pain that is affecting your sleep and/or does not subside with use of pain-relief medications.
- Tooth fracture where the nerve inside the tooth becomes exposed (which may or may not include bleeding).
- Ulcers present in the mouth for 3 weeks or longer.
- Wire or bracket fractures in orthodontic patients.
- Swelling affecting your mouth, face and/or neck.
- Difficulty opening your mouth, swallowing or breathing (unrelated to COVID-19).
- Damage to your mouth or jaw following an accident or injury causing loss of a tooth or teeth being moved from their original position in the mouth.
- Uncontrolled bleeding post-oral surgery.
- Patients referred by a doctor for medically necessary dental care or for urgent dental care prior to surgery that cannot be delayed.
- Treatment of a dental condition that can directly affect your health, for example, remove of an oral cancer lesion from inside the mouth.
During the COVID-19 pandemic, additional steps are being made to stop the spread of the virus. You might see an empty waiting room and be asked to wash your hands or use hand sanitiser as you enter the practice. Your dentist will ask you to do a mouthwash prior to treatment and will likely use a ‘rubber dam’ to perform any emergency treatment if it is required. All of these measures are designed to minimise any risk to you and to the practice team.
- If you need urgent dental care and think you may have COVID-19, it’s important first to Call DentalCare Carnegie on (03) 9571 6667 and discuss your situation.
- If you have a dental emergency and have been diagnosed with COVID-19, dental treatment arrangement is only available as an in-patient or within a hospital setting by appropriately trained and credentialed dental personnel.
USEFUL RESOURCES
Stop the spread
The official YouTube channel of the Australian Government Department of Health has video resources to help you learn how to do your part and stop the spread of Coronavirus.
COVID-19 Symptom Checker
COVID-19 symptom checker by healthdirect - a helpful online self-guided tool to help you find out if you need to seek medical help.
COVID-19 Resources
Are your customers raving about you on social media? Share their great stories to help turn potential customers into loyal ones.
