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**Update**

Our clinic is open for all general dental treatments.
The safety of our patients, staff and their families is of utmost importance to us.
We do ask that you don’t attend the clinic if you are experiencing any cold or flu like symptoms.
If you are unsure whether you should attend the clinic, please contact one of our reception team and we can help guide you.

We are open for all general dental treatments

We are available for all appointments including check up and cleans. COVID screening will continue for all patients and staff.

It is very important not to neglect your dental health > We look forward to seeing you at your next appointment.

Screening COVID-19

We will be screening all patients for COVID-19 and other illnesses. We do ask that you don’t attend the clinic if you are experiencing any cold or flu like symptoms.
We can organise a no charge Tele-consultation for you and help get you out of pain.
In the effort to protect our staff and patients, please inform us of any symptoms (no matter how minor) prior to arriving at the clinic for an appointment).
Our dedicated team are here to make your dental visit Covid-Safe.

Infection control

As an accredited practice, we maintain the highest levels of infection control and hand hygiene at all times. In addition, we have also implemented steps to ensure we comply with social distancing guidelines and provide extra hand hygiene conveniences for all patients.

IMPORTANT INFORMATION FOR OUR PATIENTS - KEEPING YOU SAFE

A COVID-19 update from Dr Alex Maer

The team and I are taking all  necessary precautions to keep your dental visits safe. We are still able to treat patients who require urgent and emergency treatment.

 

We take the safety of our patients and team very seriously and as such,

  1. Where it is possible, we recommend attending your appointment alone.

  2. Please don’t attend the clinic if you have any cold or flu like symptoms.

  3. We ask that you do not wait in walkways inside of the clinic.

  4. Please ensure that you use the hand sanitizer upon arrival and post treatment and, please wear your masks in the waiting room of the clinic. If you need a mask, please let us know and we will be happy to provide you with one.

  5. We appreciate your understanding and patience while we do a health screening with you upon arrival.

As always, patients who need urgent and emergency treatment will always be treated on the day. please make sure you let our reception staff know if you are in need of urgent treatment.

Dr Alex and the whole team at DentalCare Carnegie are thinking of you all and will continue to provide care to the community to the best of our ability. 

Frequently Asked Questions

DentalCare Carnegie, dental practitioners are using the highest infection control standards. The safety of our patients and teams is top priority. 

Dentists are now at ‘Level 1’ restrictions;  This means we are now able to treat patients for all regular dental procedures. We will continue to screen all patients to ensure we treat patient who do not meet epidemiological or clinical risk factors for COVID-19 infection transmission.   

Yes, we continue our commitment for same day emergency  treatment. Our dedicated team will continue to go out of our way to treat patients to the highest standards and ensure no one is left in pain. If you’re not sure whether you have a dental emergency it’s best to Call DentalCare Carnegie on  (03) 9571 6667  

A dental emergency is a situation that requires immediate treatment. It may involve conditions that cause severe pain, infection or directly affect your health. This can include:

  • Severe dental pain that is affecting your sleep and/or does not subside with use of pain-relief medications.
  • Tooth fracture where the nerve inside the tooth becomes exposed (which may or may not include bleeding).
  • Ulcers present in the mouth for 3 weeks or longer.
  • Wire or bracket fractures in orthodontic patients.
  • Swelling affecting your mouth, face and/or neck.
  • Difficulty opening your mouth, swallowing or breathing (unrelated to COVID-19).
  • Damage to your mouth or jaw following an accident or injury causing loss of a tooth or teeth being moved from their original position in the mouth.
  • Uncontrolled bleeding post-oral surgery. 
  • Patients referred by a doctor for medically necessary dental care or for urgent dental care prior to surgery that cannot be delayed.
  • Treatment of a dental condition that can directly affect your health, for example, remove of an oral cancer lesion from inside the mouth. 

During the COVID-19 pandemic, additional steps are being made to stop the spread of the virus. You might see an empty waiting room and be asked to wash your hands or use hand sanitiser as you enter the practice. Your dentist will ask you to do a mouthwash prior to treatment and will likely use a ‘rubber dam’ to perform any  emergency treatment if it is required. All of these measures are designed to minimise any risk to you and to the practice team.

  • If you need urgent dental care and think you may have COVID-19, it’s important first to Call DentalCare Carnegie on  (03) 9571 6667 and discuss your situation.
  • If you have a dental emergency and have been diagnosed with COVID-19, dental treatment arrangement is only available as an in-patient or within a hospital setting by appropriately trained and credentialed dental personnel.

USEFUL RESOURCES

Stop the spread

 The official YouTube channel of the Australian Government Department of  Health has video resources to help you learn how to do your part and  stop the spread of Coronavirus. 

COVID-19 Symptom Checker

 COVID-19 symptom checker by healthdirect - a helpful online self-guided tool to help you find out if you need to seek medical help. 

COVID-19 Resources

Are your customers raving about you on social media? Share their great stories to help turn potential customers into loyal ones.

What Our Patients Say

Diane Carrick
Diane Carrick
2024-05-22
Thank you so much to Julie and her Team for looking after me yesterday at such short notice. Great care and wonderful treatment. Already have my next appointment booked with her for follow up work. Extremely happy
satyaki dasgupta
satyaki dasgupta
2024-05-19
Very nice and friendly team. All the dentists are excellent in their job and give comfort of the patient utmost priority.
Joe Zhang
Joe Zhang
2024-05-16
I can't recommend Dr Jason Ying highly enough! His patience and clear explanations regarding my dental issues were incredibly reassuring. He took the time to ensure I understood my treatment options and developed a comprehensive plan that addressed my concerns. Exceptional care all around!
amanda nicol
amanda nicol
2024-05-14
The team at Carnegie Family Dental are professional and caring. Their hours are convenient and there’s a great selection of Dentists to choose from, all of who are excellent!
Haylz
Haylz
2024-05-13
Our experience with Dr Annie for our toddler's dental visit was fantastic! She was incredibly patient, attentive, and professional throughout the appointment. Couldn't have asked for a better dentist for our little one!
James Patishman
James Patishman
2024-05-11
This dental care clinic exhibits exceptional professionalism and a commitment to patient satisfaction. Alex, in particular, demonstrated remarkable diligence and patience in providing dental care. I highly recommend this clinic for its outstanding services.

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